Sunday, November 26, 2006

Security guards

Just bought a new camcorder. It's always fun to buy electronics in Ukraine. Lots of papers with stamps, and lots of security guards.

I went in to the store and found the camera I wanted. Then I paid for it and got all the papers and stamps. Then I walked the 4-5 meters to the exit door and was stopped by the security guard who wanted to see ALL the papers that his colleague gave me. It not just me he checks - it's everyone leaving the store.

It's a waste of customers time, but the worst thing is, that they give paying customers a bad experience as they leave. It's bad retailing, that's what it is. I should know - I used to be in retail!

Anyway, security guards are everywhere. They just stand there and look evil, trying to make everybody scared. They are ugly elements in this country, and I'm sure that every dollar they prevent being stolen are lost tenfold in lost profit from customers not feeling welcome.

So here's my tip: IGNORE THEM!

"A thief thinks that every man steals"

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